Versand

We know how important it is to get your order to you as quickly as possible, and we aim to dispatch orders within 5/7 business days. However, please note that during, major holidays and special events the couriers may experience delays.

PLEASE NOTE: Shipping Delicate goods

PLEASE NOTE: The courier is always responsible for delivering the package. If a package is considered delivered by courier and has not been received by the customer, it is the customer's responsibility to proceed with the necessary methods to ensure that the merchandise is delivered correctly.

Some of our products are classed as fragile materials. In order to be able to ship these items, we had to undertake a lot of training on packing and shipping these goods to avoid damaging the products during shipping. We are happy to announce that we can ship our products to most countries in the world. 

If you have any questions about shipping please contact info@viltea.com

Order processing time: 5/7 working days

Standard Shipping times:

Each order is traceable via a tracking number.

If you are not at home at the time of delivery, the courier will retry a second delivery the next working day, if you are also absent on the second day please contact us.

Thanks for understanding

Team Viltea